Replacement and Refund Policy


At ONESTOP DENTAL, we continually work to satisfy our customers. We recognize that situations may not always turn out as expected, and consumers occasionally want to return or exchange their goods. To make sure that our customers are happy with their buying experience, we offer a simple return policy.

If you need to cancel an order, kindly do so within 12 hours of confirming the order.

For complete cancellations made by you:

– If you change your mind about your purchase before it ships, we’ll return the whole price less the actual cost we expended to make the arrangements immediately before shipping.

If the order is cancelled after the merchandise has left the warehouse: shipping charges will apply.

– If there are any product flaws discovered after you received the product, it will only be eligible for replacement.

Please refuse to accept the order and return it to the delivery person if you believe you received the product in poor or unacceptable condition or if the packing was tampered with or damaged prior to delivery. Please convey your Order ID when you contact our customer service by phone at  8149183981 or by email at We will personally see to it that you receive a replacement at no additional charge. When returning a product to us, kindly make sure that the original product tag and packaging are included.

REPLACEMENT: You have 7 days from the date of purchase to seek a replacement if you’re unhappy with your purchase. Contact our customer service department with your order number and the justification to  start the replacement process.

Please be aware that the product(s) must be in the original packing and condition. Within 7 business days of receiving your returned item(s), we will initiate your refund to your account or wallet.

The return policy is broken down into two sections; please read each one carefully to understand the terms and circumstances surrounding return acceptance.

All products return window ( Part 1)

All Products

7 days, only replacement

We may use online tools, phone calls, or technical team calls to troubleshoot your product in order to assist you in resolving problems with it.

A replacement of the same model will be given without charge if a flaw is discovered during the return period.

Note: If the need for rectification arises frequently, rectification fees will be charged in accordance with T&C.

Categories with No Returns

All we ask is that the product brought back to us has intact original Packaging, seal, and the accessories. Products not in warranty or past the deadline for replacement (7 days) cannot be returned.

According to the company’s return policy, the products listed in the following table are not returnable.

Dental chairs, dental compressors, UV chambers, autoclaves, X-ray units, RVG sensors, model trimmers, OPG, CBCT machines, apex locators, endomotors, ultrasonic cleaners, scalers, micromotors, implant motors, light cure units, amalgamators, and micromotors.

Products applied directly to patients.

MRC/Orthodontic trainers, Water Flossers, Chin Caps, headgear, face masks, or other myofunctional devices, such as tooth cream or mousse.

Picking up and processing replacement/ refund (Part 2)

After being delivered to us, your goods will be examined for the following issues:

Category Conditions

Complete Product – Accessories, freebies, and combos (if any), along with the complete original packaging and MRP tag, should be present. You must have a receipt or other evidence of purchase for your item.

Unused Product – The item should be undamaged, unwashed, unsoiled, stain-free, and have intact quality inspection and warranty seals (where applicable). Prior to returning any goods.

Undamaged Product – While in your ownership, the goods should be undamaged and free of any scratches, dents, tears, or other defects.

Undamaged Packaging – The product’s original box and packaging must be undamaged.

REFUNDS: If you receive a faulty or damaged item, we will give you a replacement if it meets our quality check criteria. Please send a picture and video of the damaged or defective item (while unboxing)  to our customer support team immediately after receiving your order.

Please be aware that unless the return is the result of our error, we do not reimburse shipping expenses for returned items.

Please get in touch with us at if you have any inquiries about our replacement and refund policy; we would be pleased to help you.